Courtesy Chrysler Dodge Jeep Ram FAQ | Grand Rapids, MI
Sales & Buying
Do I need an appointment to test drive a vehicle?
No appointment is required to test drive at Courtesy Chrysler Dodge Jeep Ram. Walk into our Grand Rapids showroom during sales hours and our team will set you up with whichever vehicle you'd like to drive. That said, scheduling ahead is a smart move if you have a specific model in mind - it ensures the exact vehicle and trim level you want is ready when you arrive. Call (616) 452-2143 or browse our online inventory to reserve a test drive in advance.
What should I bring with me when I come to buy a car?
To purchase a vehicle at Courtesy, plan to bring: a valid driver's license, proof of insurance, proof of income (recent pay stubs, tax returns, or bank statements), proof of residence (utility bill, lease agreement, or mortgage statement), and your trade-in information if applicable - including the title or current loan payoff details. If you're financing, our team will walk you through any additional documents your lender may require. Pre-qualifying online before you arrive can significantly speed up the process.
Can I shop your inventory online?
Yes - our entire new, used, and certified pre-owned inventory is available at courtesy.com with upfront pricing, vehicle history reports on used vehicles, and full specifications. You can filter by make, model, body style, price range, and features. We also publish current new vehicle specials and below-invoice pricing online so you can see available deals before you visit our Grand Rapids showroom.
How long does the car-buying process typically take?
The car-buying process at Courtesy typically takes two to three hours from arrival to driving home, assuming you've found the right vehicle and have your financing information ready. The biggest time-savers: pre-qualify for financing online before you visit, get an instant trade-in value with our KBB Instant Cash Offer tool, and bring your required documents with you. Customers who arrive prepared often complete the entire process in under two hours.
Do you have weekend hours for car shopping?
Yes - our sales showroom is open Saturdays from 10:00 AM to 4:00 PM. We are closed on Sundays. Weekday sales hours are: Monday and Wednesday 9:00 AM to 8:00 PM; Tuesday, Thursday, and Friday 9:00 AM to 6:00 PM. Check courtesy.com for the most current hours, including any holiday adjustments.
Can you hold a vehicle while I make my decision?
Yes. If you've agreed to our pricing on a specific vehicle and you're serious about purchasing it, Courtesy can place a short-term hold with a refundable deposit. The deposit takes the vehicle off our lot and removes it from third-party listings so no one else can purchase it while you finalize your decision. Hold availability and length can vary with demand, so a deposit is the most reliable way to secure a vehicle you're seriously considering. Call our sales team at (616) 452-2143 to discuss hold options on the vehicle you have in mind.
Do you offer home delivery of vehicles?
Yes. Courtesy can deliver a purchased vehicle to homes within the State of Michigan that fall within a 3-hour drive of our dealership - a range that covers Grand Rapids and most of the lower peninsula's major cities, including Detroit, Lansing, Kalamazoo, Traverse City, and Big Rapids. Once you've selected your vehicle and completed the paperwork, we'll bring it straight to your driveway. Delivery depends on scheduling and distance, so call (616) 452-2143 to confirm availability for your location.
Do you sell vehicles other than Chrysler, Dodge, Jeep, and Ram?
Yes - in addition to our full new lineup of Chrysler, Dodge, Jeep, and Ram vehicles, Courtesy carries a wide selection of pre-owned vehicles from virtually every major manufacturer, including Ford, Chevrolet, Toyota, Honda, GMC, Nissan, and more. Every used vehicle on our lot is inspected for quality before it's listed. Browse our used inventory online to see what's currently available.
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Financing & Credit
Can I get pre-qualified without affecting my credit score?
Yes - Courtesy partners with multiple lenders to offer auto loan pre-qualification with zero impact to your credit score. Pre-qualification takes just a few minutes online and gives you an estimated rate and term so you can shop with confidence. Pre-qualifying does not commit you to a loan and is not a hard credit inquiry. Start your pre-qualification through our website.
Do you work with customers who have bad credit or no credit?
Yes - Courtesy works with a wide range of lending partners to help customers across the credit spectrum, including those with bad credit, limited credit, or no credit history. Our specialty-trained finance team will review your situation, walk through your options, and find a path forward that fits your budget. Submit a finance application online to get started and our team will reach out to discuss next steps.
What's the difference between leasing and financing a vehicle?
Financing a vehicle means you take out a loan to buy it; once the loan is paid off, the vehicle is yours. Leasing means you make monthly payments to drive the vehicle for a set term (typically 24 to 39 months), after which you return it, trade for a new lease, or buy it out. Leases generally have lower monthly payments and let you drive a new vehicle every few years; financing builds equity and gives you full ownership at the end of the loan. The right choice depends on your driving habits, annual mileage, and long-term plans. Our finance team can walk you through the math for both options.
Can I refinance my current auto loan through Courtesy?
Auto loan refinancing is typically handled directly through banks and credit unions rather than through dealerships. However, our finance team can help you understand whether refinancing makes sense for your situation, and we can recommend lender options. If you're considering a different vehicle, trading in your current vehicle for a new one is another effective way to lower your monthly payment or change loan terms. Call (616) 452-2143 to discuss what might work best for you.
What documents do I need to apply for financing?
For a typical auto financing application, plan to bring a valid government-issued ID (such as a driver's license) and proof of insurance. Depending on your credit tier, we may also ask for proof of income (recent pay stubs, tax returns, or bank statements showing direct deposits) and proof of residence (a utility bill, lease agreement, or mortgage statement). Self-employed buyers may need additional documentation, such as tax returns from the previous two years. Pre-qualifying online ahead of time lets our finance team prepare everything in advance and shortens your time at the dealership.
Do you accept co-signers?
Yes - Courtesy accepts co-signers on auto financing applications. A co-signer can help you qualify for better terms or be approved when your credit history alone isn't sufficient. Co-signers must provide the same documentation as the primary applicant and accept legal responsibility for the loan. Our finance team can walk through how co-signing affects both your application and your co-signer's credit.
How long does loan approval typically take?
Loan approval at Courtesy is usually completed within an hour for most customers, and often faster if you've already pre-qualified online. Applications requiring additional verification - such as self-employment income, complex credit situations, or business loans - may take longer. Our finance team will keep you informed throughout the process and explain every term before you sign.
Trade-In
How is my trade-in value determined?
Your trade-in value at Courtesy is based on three main factors: current market demand for your specific make, model, and trim; your vehicle's condition (mileage, mechanical condition, interior and exterior condition, service history); and recent auction and retail sales data for comparable vehicles. We use industry-standard tools like Kelley Blue Book along with current local market data to ensure you receive a fair, current-market offer. Get an instant estimated trade-in value with our KBB Instant Cash Offer tool before you visit.
Can I trade in a vehicle that I still owe money on?
Yes - you can trade in a vehicle that still has an outstanding loan balance. If your trade-in value is higher than what you owe, the difference becomes equity that can be applied toward your new vehicle. If you owe more than the vehicle is currently worth (called negative equity), the difference is typically rolled into your new loan. Courtesy works with these situations regularly; our finance team will walk through the numbers transparently and present your options.
Do you accept vehicles with high mileage or mechanical issues?
Yes - Courtesy will consider trade-in vehicles in nearly any condition. Higher mileage and mechanical issues will affect the trade-in value, but they don't disqualify your vehicle. We assess every trade-in individually and provide an honest current-market offer. For an estimated value range before you visit, use our KBB Instant Cash Offer tool.
Do I need an appointment to get my vehicle appraised?
No appointment is needed. Drive in during our sales hours and we'll appraise your vehicle on the spot - typically in about 30 minutes. Want an estimate before you visit? Use the KBB Instant Cash Offer tool on our website to get a real-time value range you can bring with you.
What documents do I need to bring for a trade-in?
Bring the vehicle title (or your current loan and payoff information if you still owe on it), your driver's license, vehicle registration, and any spare keys or remotes. Service records can also help support a higher value. If you don't have all documents on hand, we can still complete the appraisal and walk through next steps for gathering anything missing.
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Service & Maintenance
Do I need an appointment for service?
For most service work, scheduling an appointment is recommended to minimize your wait time. You can schedule service online in under a minute or call our service department at (616) 241-9723. For routine oil changes and basic maintenance, our Express Lane accepts walk-ins with no appointment needed.
Do I need an appointment for an oil change or routine maintenance?
No appointment is needed for routine maintenance like oil changes. Just drive into our Express Lane during service hours and our team will take care of you - see the next question for details.
What is Express Lane oil change service?
Courtesy Express Lane is our walk-in service option for routine maintenance - primarily oil changes, tire rotations, and basic inspections. No appointment is required; drive in during service hours and our team will get you back on the road as quickly as possible. Express Lane is the fastest way to handle routine maintenance and is available to all customers, regardless of where you bought your vehicle.
Do you service vehicles you didn't sell?
Yes - Courtesy's service center accepts vehicles regardless of where they were originally purchased. Our Mopar-certified technicians are factory-trained on Chrysler, Dodge, Jeep, and Ram vehicles, and we also service routine maintenance for other makes. Schedule an appointment online or call (616) 241-9723.
Do you offer loaner vehicles or shuttle service?
Yes. Courtesy offers a couple of ways to keep you moving while your vehicle is in for service. Our rental department can set you up with a rental vehicle, and we provide complimentary ride-share assistance for trips within 10 miles of our dealership. If your vehicle is being repaired under factory warranty, it may qualify for a rental vehicle at no additional cost. Vehicles covered by a service contract may also qualify for a rental, subject to approval by the service contract provider. Mention your transportation needs when you schedule, and your service advisor will arrange the best option for your situation.
Are your technicians factory certified?
Yes - Courtesy's service center is staffed with Mopar-certified technicians who are factory-trained on Chrysler, Dodge, Jeep, and Ram vehicles. Our technicians complete ongoing manufacturer training to stay current on the latest models, systems, and diagnostic procedures, which ensures your vehicle is serviced to the exact specifications set by the manufacturer.
How long does a typical oil change take?
A standard oil change at Courtesy typically takes 30 to 60 minutes, depending on current shop volume. Every Express Lane oil change includes a tire rotation, multi-point inspection, and fluid top-offs. Because Express Lane is walk-in only, no appointment is needed - just drive in during service hours, and visiting outside of peak times is the best way to keep your wait short.
Do you do warranty work for non-Courtesy customers?
Yes - as an authorized Chrysler, Dodge, Jeep, and Ram dealer, Courtesy can perform warranty repairs and recall work on any covered vehicle, regardless of where it was purchased. Bring your vehicle in and our service team will verify your warranty coverage and walk through the repair process. Schedule online or call (616) 241-9723.
Can I drop off my vehicle the night before?
Yes - Courtesy offers early-bird drop-off for service customers who need to leave their vehicle outside of business hours. Park in the designated drop-off area, complete the drop-off envelope with your contact information and a description of the service needed, and place your keys in the drop-box. Our service team will contact you in the morning to confirm the work before starting service.
How often should I get my oil changed?
Most modern Chrysler, Dodge, Jeep, and Ram vehicles using synthetic oil require an oil change every 7,500 to 10,000 miles under normal driving conditions, though specific intervals depend on your model and driving habits. Vehicles driven primarily in severe conditions - heavy towing, short trips, extreme temperatures, or stop-and-go traffic - may require more frequent service. Your owner's manual lists the recommended interval for your specific vehicle, and our service team can confirm what's right for you.
Do you offer tire services?
Yes - the Courtesy Tire Center stocks a full selection of tires for cars, trucks, and SUVs from major manufacturers. Our team can help you select the right tire for your vehicle and driving conditions, handle mounting and balancing, perform rotations and alignments, and address tire pressure monitoring system (TPMS) issues. Call (616) 241-9723 to schedule tire service.
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Parts & Accessories
Do you sell parts to the public?
Yes - Courtesy's parts department sells genuine Mopar parts and accessories directly to customers, whether you're a DIY mechanic working in your own garage or an independent repair shop. Browse our parts catalog online or contact our parts team at (616) 452-9515 to confirm availability and pricing.
Do Mopar wiper blades really have a 2-year warranty? That's wild!
It's true! Genuine Mopar wiper blades sold by Courtesy are backed by a 2-year manufacturer warranty - well beyond what you'll find on most off-the-shelf blades. It's one of the perks of going with genuine Mopar parts. Ask our parts team at (616) 452-9515 to grab a set for your year, make, and model.
Can I order specific Mopar accessories for my vehicle?
Yes - Courtesy can order any Mopar accessory available from Chrysler, Dodge, Jeep, or Ram, including all-weather floor mats, roof racks, tow hitches, performance parts, wheel and tire packages, and more. Our parts team will verify fitment for your specific year, make, and model. Browse the Mopar accessories catalog online or call (616) 452-9515 to place an order.
Do you offer a warranty on Mopar parts?
Yes - genuine Mopar parts purchased from Courtesy are backed by Mopar's limited parts warranty, which typically covers manufacturing defects for 12 months or 12,000 miles, whichever comes first. Some Mopar performance parts and accessories carry extended warranties. Our parts team can confirm the specific warranty terms on any part before you purchase.
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Warranty & Recalls
How do I check if my vehicle has an open recall?
There are two easy ways to check. Call Courtesy's service department at (616) 241-9723 and a service advisor can look up your vehicle and tell you whether there's an open recall. Or check it yourself anytime at the National Highway Traffic Safety Administration's official site, nhtsa.gov/recalls, by entering your Vehicle Identification Number (VIN). All recall work is performed at no cost to the vehicle owner.
Does my factory warranty transfer to a new owner if I sell my vehicle?
In most cases, yes - Chrysler, Dodge, Jeep, and Ram factory warranties transfer to subsequent owners for the remaining term and mileage, assuming the vehicle is still within the warranty period. The Basic Limited Warranty (3 years / 36,000 miles) and Powertrain Limited Warranty (5 years / 60,000 miles) generally transfer at no additional cost. Some newer models carry extended powertrain coverage with different terms for second owners, so transfer specifics can vary by model year. Certified Pre-Owned vehicles include additional warranty coverage backed by Mopar. Our service team can verify the exact warranty status and transfer terms on any vehicle by VIN.
What does the Chrysler/Dodge/Jeep/Ram factory warranty cover?
The standard factory warranty on new Chrysler, Dodge, Jeep, and Ram vehicles includes a 3-year / 36,000-mile Basic Limited Warranty covering most components, and a 5-year / 60,000-mile Powertrain Limited Warranty covering the engine, transmission, and drivetrain. Coverage specifics, exclusions, and additional warranties (corrosion, emissions, hybrid components, diesel engines) vary by model and year. Our service team can review the exact terms for your specific vehicle.
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About Courtesy / Hours / Location
How long has Courtesy been in business?
Courtesy Chrysler Dodge Jeep Ram has been serving Grand Rapids and West Michigan since 1966 - celebrating 60 years in business in 2026. Through six decades of changes in the auto industry, we've stayed focused on the same priorities: courteous people, trustworthy service, and reinvesting a portion of every sale back into the West Michigan community. Learn more on our About Us and Courtesy Cares pages.
Are you locally owned?
Yes - Courtesy Chrysler Dodge Jeep Ram is family-owned and locally operated, with deep roots in the Grand Rapids and West Michigan community. We've been independently owned since 1966.
Where is Courtesy located?
Courtesy Chrysler Dodge Jeep Ram is located at 440 28th Street SE, Grand Rapids, MI 49548 - just off US-131 in southeast Grand Rapids. We're easily accessible from Wyoming, Kentwood, Cascade, and the surrounding West Michigan area. Get directions on our website.
What are your sales and service hours?
Sales department hours are: Monday and Wednesday 9:00 AM to 8:00 PM; Tuesday, Thursday, and Friday 9:00 AM to 6:00 PM; Saturday 10:00 AM to 4:00 PM; Sunday closed. Service and Parts department hours are: Monday 7:30 AM to 7:00 PM; Tuesday through Friday 7:30 AM to 5:30 PM; Saturday 8:00 AM to 1:00 PM; Sunday closed. Hours may be adjusted for major holidays or for early closures during severe weather; check courtesy.com or call ahead before visiting on a holiday or during a winter storm.
How can I contact Courtesy?
You can reach Courtesy by phone at (616) 452-2143 for sales, (616) 241-9723 for service, or (616) 452-9515 for parts. You can also fill out the contact form on courtesy.com or stop by our showroom at 440 28th Street SE, Grand Rapids, MI 49548. We respond to online inquiries within one business day.
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