Curt, Patty and I wanted to express our appreciation for working with us on the truck purchase. It was a please. We are very happy with the truck. It even fits in the garage! We would highly recommend both you and the Courtesy dealership to anyone looking for a vehicle. -D.B
Although my election to do business with you was based in part on your attentive yet low keyed sales staff, it was your Service Department that kept me coming back. Without exception your service representatives have been courteous, knowledgeable and completely reliable. - C.F.
______________________________________________________________ Hey Tom, A couple of weeks ago, I rushed in to have my tail-light repaired -
no appointment of course- as C had her driving road test in an
hour. Without missing a beat you had the guys repair it. Once again,
thank you so much and thank you for all you've helped me with in the
past. C passed her test with flying colors. Sincerely - P.D. ______________________________________________________________ I walked in after having many troubles with used cars, so I wanted to try buying new. When I arrived I was pleasantly greeted, and they asked what I was looking to buy. The fact they wanted to help me buy what I wanted instead of trying to talk me into something else was amazing given most dealership just want to talk you into the high price tag car! They helped me locate the model of car, highlighted the options and differences in a straight forward manner. The financing adviser crunched the numbers to find out if leasing or buying was more what I wanted. Again cleared stated the pros and cons of both options, and let me decide without any pressure. If I had known the easy of buying from them years ago I would have never went elsewhere.
______________________________________________________________ Linda, It was truly a pleasure buying from you and I am extremely happy with my final purchase. I really thank you for all you did to make it a special and happy occasion for buying my dream car! Thank you for everything and trust me, anybody I talk to in MI who is thinking about buying a car, I will definately send them your way. You redifine what it means to be a car "salesperson" and I hope 30 years down the road (cause that's how long this car will last me) I will find another salesperson as good as you to make me feel confortable witht the whole process. I'll send some pics of the Jeep when it reaches it's Hawaiian home! Mahalo, Keith
______________________________________________________________ 11/15/2010 Tom and all the Service dept.
Just wanted to say thank you to all who worked on my Durango and your persistance in fixing it. I truly appreciate it.
Thank you for living up to your dealership name - Courtesy Dodge!
We were in Grand Rapids to drop off our RV Trailer for major repairs when we heard an unusual noise from our Dodge Ram Truck. It turned out to be the transmission solienoid.
Rob Grabll was our Service man who was so very helpful and the mechanics were able to change the sloenoid in 21/2 hours. Amazing!
We actually enjoyed our wait time with meeting wonderful staff workeers who were so very helpful and we had two small dogs with us. They even had dog treats.
Sandy was very helpful in providing information about shopping and eating places in the area. We wnjoyed the very pleasant watining area with the fireplace and TV, and computer area also. It was cold and snowy out so the fireplace made it feel so cozy.
Thank you again for being such a great Dodge dealer.
Sheila and Doug _____________________________________________________________________
I love my car, and I will definitely send customers your way if I hear of anyone in need of a car!
Thanks again for your help!
Have a High Five and a Beautiful Day _____________________________________________________________________
Dear Daryl, Just wanted to say a special thank you for your thoughtful and excellent service Wednesday when we brought our friends in to look at vans. You went way beyond what we expected and made it such a fun experience for us all. They have never had any car that wasn't a "clunker" so this was a very special day for them! Thanks so much. J & P _____________________________________________________________________
Thanks to Tom in the Service Department. He's always been a great person to work with and is a huge asset to Courtesy. It's nice to know there are still people out there who care about their customers. Thank you! M.G. _____________________________________________________________________
Last week I called for service on my 2007 Dodge Caliber and after having it towed there was diagnosed with a shift cable failure. With the help of Jeremy, the car was there on Tuesday, repaired and I picked it up on Wednesday. The warranty on the vehicle had expired by only about 400 miles, so I want to thank you for a no cost repair whether that decision was made at the dealership or through Chrysler...it was appreciated.
It's that type of "taking care of the customer" attitude that we need more of today!
My wife and I and another couple traveled into Michigan to play golf and visit Mackinac Island. The trip was going along smoothly until Thursday. We were driving to Grand Rapids when our van (a 2006 Chrysler Town & Country) began sputtering and misfiring. The "check engine" light came on during this problem. This is the first trouble I have had with this car. We arrived in Grand Rapids too late on Thursday evening. So after calling your dealership and finding that you opened at 7:30 am on Friday, I was there at 7:35 am.
The first person I met was Jeremy Christian, a Service Adviser. We explained our problem and also told Jeremy that we were from the St. Louis, Missouri area and this was our "get away" day. Jeremy said he would have someone look at it and we said we will be in the customer lounge. In less than an hour our car was fixed and we were walking out of your dealership. Jeremy explained the problem and that we were covered by our warranty and therefore there was no charge. I can't tell you how relieved I was. Here we were far from home and our van develops a problem. But we couldn't have been luckier to find the Courtesy dealership. You guys live up to your name. Please pass on our compliments to Jeremy and the mechanic that fixed our van. We drove home that day. So after your repair we drove 450+ miles and the car ran very smooth.
Incidentally, your customer lounge is very comfortable and provides free soda, cookies, computers, TV and a quiet atmosphere. It is unlike any customer lounge I have ever seen.
So, thanks again for your speedy, friendly service.
I have just returned to my home in Florida. I drove from southwest Florida to Oklahoma and then Michigan. I was due for an oil change so I came to your business without an appointment. I happened to be visiting in Hastings last year at the same time and came to your dealership. Your people treated me so well last year is the reason I came there again. "Rob" I believe, was my service rep, had me in and out of there faster than I was able to get breakfast ordered at an unnamed restaurant. Again, your people were so friendly and efficient that next year when I visit family in Hastings and am anywhere near due an oil change I will come to you again. Thank you.
Everything was great. It took us a while to actually go through with our purchase and everyone at Courtesy was very patient with us and did not try to push us into buying. Which I really appreciated. THANKS!
Courtesy had exactly what I was looking for in a fullsize, 1/2 ton truck and seven to choose from in five different colors. This is my second Dodge Ram that I've owned and it feels good to be driving a Dodge again. I love my new Ram!
We've had Tim Walters as a dealer twice now, and I must say his execution as a dealer very well exceeds my expectations for any dealer around. I will definitely buy my son's car in the near future from Tim.
Everyone and Everything was very nice. I will come back if my car needs more service!
C.A. ___________________________________________________________________________ This was, without a question, the absolute best buying experience I have ever had. If this particular vehicle lines up to my expectations as to quality and workmanship, I can all but guaranty I'll buy my next car from Courtesy. G.B. ___________________________________________________________________________ I was extremely impressed with your dealership! Your team didn't make me feel out of place because of my age, like other dealerships had. And not to mention Mark was great!!! Thanks! C.C. ___________________________________________________________________________ Tim Walters was very helpful with all my purchasing needs. I can't say enough about the service I received through the whole purchase process. The manager Mark and the finance manager were so helpful. I will certainly recommend Tim and Courtesy to all of my friends and family. T.T. ___________________________________________________________________________ Second vehicle purchased from this dealership. Very comfortable experience. Did not feel taken advantage of. Felt I got a great deal. Salesman took lots of time to teach me how to use the radio and other accessories. Already love the service department. I always reccomend this dealership to all of my friends and family. A.M. ___________________________________________________________________________ Hi there. We just wanted to write and say "Thanks" for the help you gave us when we unexpectedly broke down with our Dodge Ram 1500 Pickup. We were ready to head back home to Colorado when it wouldn't start. You were kind enough to go the extra mile, get us up and running, and out of your service department so that we could get on the road that day. Your kindness was really appreciated and it was so refreshing to find someone who really cared about the situation. You are a great asset to the company and we know you will do well. Again, "Thanks" and please know that your act of kindness did not go unnoticed. It's people like you who make this world a better place. G.H. ___________________________________________________________________________
Our experience was great. We would gladly return for everything we need done to our car.