1/30/2012 11:21:34 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown, Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
Scott made sure that since this was my first oil change after purchasing the van (used) that it was free. I forgot to mention when I checked in that I had a rear blinker that had burned out a few days prior, but it was fixed and free of charge as well. Al went above and beyond to make sure that I was satisfied and happy.
Free water and cookies along with a nice waiting area are such nice touches. My kids loved sitting and putting together the puzzle that was awesome to spend 20 uninterrupted minutes with my kids, I might get my oil changed more often!!
Having the ability to just show up and get my oil changed whenever I have time is awesome, my schedule is already so overbooked as it is and trying to pin down time to get an oil change is sometimes just too much, being able to stop in on the fly and back out in a matter of minutes is simply awesome and I can't thank Courtesy enough!

jessebelle

1/28/2012 6:51:44 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0


Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris was great to work with! He was very friendly and knowledgable about all the minivans on the lot. He actually helped us find the one that fit our needs perfectly. Thanks for the great price and the wonderful van!

michemisiak

1/27/2012 9:04:20 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0


Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
Matt was very helpful, quite knowledgeable, very organized. He got the paperwork done in a minimum amount of time. I would give him the first opportunity for any future business regarding auto purchasing. I rated him & his firm a five across the board only because I didn't see a ten being available .A pleasant experience overall !

Ralph T

1/24/2012 11:58:47 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8


Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown, Rob Grabill

My Review of Courtesy Chrysler Jeep Dodge:
I thought for sure I would be treated as a second class customer, but I was greeted as a respected customer. When I didn't understand what services were needed for my vehicle, Al Brown explained eveerything so I would understand. Rob Grabill helped with setting up and following through with the additional work that was needed. I definitely would go back.

mbjackski

1/6/2012 10:17:25 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
As a first time car buyer, I was dreading the 'process'. Scott and the team at Courtesy were knowledgeable, courteous, and fair. They made buying my first vehicle (all on my own) a very easy process. I would recommend them to anyone and will continue to do business with them in the future.

clcollom

12/28/2011 10:42:26 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0


Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge :
We called from Bellevue to see if they had the Yukon that we seen on the computer. Chris answered the phone and let us know that they still had it. He offered to call us why we were driving to let us know if it got sold why we were driving. I really appreciated this because we were driving pretty far to see it. He was very friendly and helpful when we went there. He was also pretty helpful. He did not try selling us a vehicle that we did not want and he worked on the price with us until we got what we wanted. I really would like to thank him for his patience with us.

starshstar

12/15/2011 3:39:14 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Grabill

My Review of Courtesy Chrysler Jeep Dodge:
My wife cmplained that the brakes on her car were making noises. I contacted Courtesty Chrysler Dodge Service Department and made an appointment. Today Courtesy Dodge Service Department promptly, efficiently, and reasonably repaired the brakes on my 2007 Chrysler PT Cruiser.

rdrnbs

11/29/2011 8:26:22 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
I live in South Bend Indiana and had been looking for a 2008 Jeep Wrangler Unlimited for about 4 months. I found one at Courtesy and decided to test drive it since we were coming up to visit family. I e-mailed Scott about the Jeep, he was quick to respond to muy e-mails and multiple questions. On the way to the dealership I ran through all the tricks I thought they would pull and told her to be prepared to walk. I was proven wrong. Scott was very laid back and I felt no pressure. The wife and I took the Jeep for a test drive. We got back in 15 minutes and they had already appraised my vehicle and laid out an offer. I fully expected to have them low ball me on my trade, wrong again, they gave me more than I expected. Then it came down to negotiating the final price. I once again expected hours of Scott running back and fourth to some secret negotiation. Instead he brought Ed the Sales Manager in and in about 30 seconds we met in the middle on the price. I ahve been in banking for 15 years and have heard horror stories about buying cars. Scott and Ed made this so incredibly easy. We wrapped up the deal and got financed and were out the door pretty quickly. This was the Wednesday before Thanksgiving. Early the Friday morning after Scott was already calling me. I had left my bike rack on my old car because it would not fit in the hitch on the Jeep. Scott did some research and found out they make adapters. I cam back and picked up my bike rack. Saved me the $250 to $500 for a new bike rack. This kind of customer service is above and beyond what I expected. I have no intention of ever stepping foot on any other dealership. I will be a life long customer at Courtesy!

JamesY

11/25/2011 10:07:59 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With:  Al Brown ,  Tom Williams

My Review of Courtesy Chrysler Jeep Dodge :
Picked up my son's Wrangler on Friday after getting a door fixed, got there right at closing time (5:30). The car wouldn't start, so Tom got Al to come out and take a look at it. They pushed the car into the garage (after hours now), put it up on the hoist and removed the starter. Starter was bad. Not only did they stay an hour late on a Friday to get us back on the road, they fixed a couple other minor things under the car that we hadn't seen before. Awesome customer service!!

mbonnema

11/24/2011 9:44:41 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Jordan , Larry Seeley , Spencer Swift , Tom Williams

My Review of Courtesy Chrysler Jeep Dodge:
I have been going to (Highland) now Courtsey Chrysler dealership for over 10 years. All my non-routine and many routine services are done here. I highly recomend this dealership to friends whenever I can. The new dealership, waiting areas and many of the old faces keep me coming back. Along with some friendly new faces. I even can wait for my services with my Labrador and computer so I am rarely inconvenienced. I would buy another vehicle from them when the time comes, hopefully another Grand Cherokee if the gas prices stay down! :)

msjones914

11/20/2011 11:53:02 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
Matt was very helpful and thorough with all the questions I had. Very friendly and gave me a sence that I could trust him, which to my personal opinion, it's a very rare thing to find now at days. Thanks Matt.

Diego A.

diegoaraya

11/18/2011 1:38:02 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
We started out looking for a used vehicle to purchase...met Doug on the Used Car Lot, we immediately felt very comfortable in talking to him; he was not pushy and let us look around; and let us do most of the talking. After discussing going the used vehicle route, we decided to release again. We had just come out of a lease, a car, and I really wanted to get back into a van. I feel that Courtesy Dodge will stay as important to us after the purchase as they did for the purchase of our new Town and Country Van. Doug worked extensive to get me in the Van I wanted at the price I wanted to pay, and with all the amenities I wanted; there were no games, he was relentless in getting us every rebate. The financial people were very helpful to us also. I like the way Doug introduced us to the Service Department and explained every detail to us, as to what we can expect when we come in for oil changes etc. He then went over every detail of the car. I drove out of the lot confident on where everything was located and not having to search and worry about trying to figure things out. I would definitely give out Doug's name to everyone interested in buying a vehicle and I am sure Courtesy Dodge will be our home for our cars.

vandriver2012

11/17/2011 6:29:49 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
I caught Chris at a very busy time. He still managed to give me the attention I needed even while helping two other parties. He was straightforward and business-like but also friendly and very helpful.

goldbug23

11/14/2011 2:33:09 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Calloway

My Review of Courtesy Chrysler Jeep Dodge:
VICTOR WAS VERY EASY TO WORK WITH. HE TOOK HIS TIME AND EXPLAINED ALL OUR OPTIONS.
WE SO PLEASED WE BROUGHT OUR SISTER IN TO BUY HER CAR HERE.

donna long

11/9/2011 3:12:22 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
All my experiences at Courtsey Jeep have been exceptional. All staff friendly, service fast, waiting room clean, show room spotless. I would recommend to all my family & friends.

lewis024

11/7/2011 12:58:00 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
Al Brown is a great representative for your business. He was concise, enjoyable, and dependable. He gave me a time to expect the repair on my car to be completed, and it was exactly as he stated. He has excellent customer service skills and is a great asset to your company!

rudystith

11/1/2011 9:20:28 AM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Delore

My Review of Courtesy Chrysler Jeep Dodge:
Todd was great to work with, I do not buy cars very often and he made it a good experience. I would recommend him to my friends and family if they were looking to buy a car.

dmsabo

10/30/2011 10:19:19 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Courtesy Chrysler Jeep Dodge:
i was always very leary of buying a used vehicle from a dealership. Bill set my mind to ease and has changed my way of thinking. I believe he was very honest with me and worked diligently to get me the best deal out there. i did some research on the type of vehicle i purchased and realized i did make the right choice in choosing Courtesy Dodge. They truly are the best! Thank you Bill B!

dvanvolkinburg

10/30/2011 2:51:34 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown, Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
Very good experience at all, with the service, the people over there, the price
and the trust of the words they give you can count on...

MichaelSchmidt

10/26/2011 5:32:07 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Grabill

My Review of Courtesy Chrysler Jeep Dodge:
We were able to get a repair made on our vehicle in a very timely manner. Courtesy vehicle was available without a long wait. I felt service department valued my time. Repair on ignition lock solved our issue; we also had a headlight cover sanded and I actually thought they did an OK job until I realized I was looking at the wrong one and the one sanded did indeed look like new as mentioned by the service representative. we will also be returning there for oil changes due to competitive pricing. Staff were friendly as well.

kdegraaf

10/25/2011 3:37:27 PM
Customer Service: 5.0
Quality of Work: 4.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 3.0
Overall Score: 4.4

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown, Dan Palmeri

My Review of Courtesy Chrysler Jeep Dodge:
This is the first time I visited Courtesy Chrysler Jeep Dodge. I had a wonderful 
experience with Al and Dan. Their customer service was exceptional. Dan took the time to explained me all details very clear and simple. Al was very professional and very helpful too. Dan also surprised me when he offered me to use while mine was at the shop. 

I will recommend this dealer to all my friends.

Wilma Nieves

10/19/2011 2:21:45 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
I went to Courtesy Dodge and my sales guy was Matt Hoople. Who was highly recomended to me and i must say i understand now. He did everything in his power to make it a very nice and comfortable experience. He was very good at making a deal and knowing when i told him what i was willing to pay and what i wanted my monthly payments could be. He is a very down to earth guy that is no b.s invovled. I will highly recomend him to anyone i know that is looking for a vehicle.

piselli05

10/10/2011 7:44:27 PM

Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
Matt was incredibly helpful! We knew what we were looking for, but he helped give up specifics on the car we were looking at as well as looking up other cars from other dealerships to find out the history on them. He gave us the full history on the car we ended up buying and worked with us to get it to a price that we wanted.
Matte is very personable and has some great stories! Very nice honorable guy who I will go back to when I buy my next car.

castruthers

10/10/2011 1:20:49 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge :
The dealer had exactly the car I was looking for. I had a very pleasant experience working with Doug. He explained all of the features, came to a great price after applying all available rebates, and introduced me to the service department who will be doing my initial complementary oil changes. I chose the right dealership and feel confidant my new car will be in good hands.

KLBB

10/9/2011 3:05:15 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
Bill was friendly and knew his business. He even came in on his day off just to finalize the deal. Went out of his way to get me into the car I wanted.

stinkyhead

10/8/2011 9:22:54 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
We had a great experience with Bill today. We came in "just looking" and left with a great vehicle for our family. He was friendly, helpful, knowledgeable, and did not pressure us at all! Thanks for all the great help!

DeGraw2011

10/2/2011 12:13:14 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Sweeris

My Review of Courtesy Chrysler Jeep Dodge:
If you are looking for a dealer that is both fair and customer-service oriented, I would hightly recommend working with Courtesy Dodge and Jeff Sweeris. We have been a long-time customer of a competitor dealership (of which Courtesy was not aware at the time). At the end of the day, I felt that I received an extremely fair value on my trade-in as well as every effort made to put me in a new lease at the price-point I was looking for. (If the truth be told, it was eye-opening that Courtesy came in at a better price for an extremely comparible vehicle without any previous relationship. The other dealership told me they had pulled out all the stoppers for me since I have been such a good customer, but that was obviously not the case.) Jeff made the sales process extremely easy - especially for those of you like me that typically hate the process of buying new cars. He was extremely proactive, quick to turnaround information and quotes including looking for all eligible rebates, etc., and earned my business within a few hours. At the end of the day, I was extremely excited about my new 2012 Jeep Liberty Jet Edition in addition to feeling like the pricing and negotiation process was fair and EASY. I will be recommending my friends and family to highly consider Courtesy for their next Chrysler, Dodge, or Jeep purchase. And it goes without saying, I would also recommend my friends and family to work with Jeff Sweeris. He had an easy-going personality, yet was quick to return phone calls, got right to the point of getting me trade-in value estimates, lease option prices, etc. I found him to be very knowledgeable of the business - having been a former deadership owner, dealership finance manager, etc. He is in the business because he is passionate about it and loves what he does which shows.

briankrupiczewicz

9/26/2011 7:47:33 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Calloway

My Review of Courtesy Chrysler Jeep Dodge:
I highly recommend this dealership. Victor Calloway was great to work with and got me in a vehicle that I could afford. I'm a customer for life now.
Rich

burtts123

9/26/2011 6:48:24 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pat Smith

My Review of Courtesy Chrysler Jeep Dodge:
Pat Smith was very helpful and great to deal with. Great attitude and hard worker. When I do end up purhasing another new vehicle, I'll be asking for Pat.

SteveHarryman

9/22/2011 9:56:00 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Palmeri

My Review of Courtesy Chrysler Jeep Dodge:
I will not go anywhere else. Very happy with service and will definately recommend to friends and family. Dan was very knowledgable, courteous, and very accommodating. Dan made sure that I got everything done in a timely matter.

sytsma

9/22/2011 9:49:55 AM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Courtesy Chrysler Jeep Dodge:
salesman was informative,helpful,courteous,down to earth,worked to help me with pricing,gave extras on day of sale and came in to meet with us on his day off.

tbucket

9/18/2011 2:03:44 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Del Contreras

My Review of Courtesy Chrysler Jeep Dodge:
This is the first time that we have financed a car, and we are so glad that we were able to work with Del. His customer service was beyond amazing, as was the rest of the people at the dealership. Everything was done in such a timely manner as well. I will never buy another car elsewhere!!

schaner220

9/15/2011 2:34:56 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
The service we got at Courtesy was excellent! My husband and I were looking for a Dodge Quad Cab in a specific price range and Chris helped us find the one that suited our needs perfectly. Chris was very helpful and answered all of our questions honestly. He is extremely friendly and made us feel comfortable, like we've known him forever. He introduced us to the people in the service department and the parts department and showed us around the place. I would highly recommend Courtesy to all my friends and family and definitely send them to Chris. Thanks Chris for everything you did to help us get our Truck !!!

sjeinig

9/3/2011 7:55:13 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0


Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge :
Was very friendly and helpful at a time of great concern over my jeep. I would highly recommend Al and his team. We were a walk in and he made us very comfortable in the waiting room with cookies and explained everything very well.

NotreDameFan

9/2/2011 2:20:24 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
After many days of online/in person searching for a "new" used vehicle for my daughter, I finally had it narrowed down to about six additional vehicles to check out. My first stop was at Courtesy Chrysler Jeep Dodge on 28th Street, where I was fortunate enough to be greeted by Scott Sykes. He was the best! He went above and beyond to show me the vehicle I was interested in (it has just come in and was still at the detail shop); we took it from there for a short test drive, and I was sold. He made the purchase painless for me!! And freed up the rest of my day; I was done car shopping! Scott took car of everything for me, even getting the vehicle delivered half way; so I would not have to drive an hour back to GR to pick it up! I will definitely remember him when I am in need of replacing any further vehicles; and highly recommend him (and Courtesy CJD) to anyone shopping for a vehicle!

pboot1974@yahoo.com

9/1/2011 11:34:45 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Palmeri

My Review of Courtesy Chrysler Jeep Dodge:
We have been working with Dan for a long time! He has always been courteous and very knowledgeable of his job. He always goes far and beyond his duty to make sure we are satisfied! We have taken both of our cars to him for service and Dan has made sure that all our concerns are addressed and everything is completed to our satisfaction. Prices are fair and exceptional. He has drastically changed our views of service departments in a dealership. We highly recommend Dan. We are moving to Florida and will miss him! He is like a friend to us! Thanks again Dan for all you have done! You better visit us!! :-)

lindaharrington1

8/30/2011 6:04:00 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
We liked his attitude. He has a great friendly contact with people.He make sure we know everything about the car.Very easy made a business with him.

Ferenc Katona

8/26/2011 1:52:13 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris is one of the few that pulls no punches. Everything was straight up and honest. They gave us a great deal on our trade in as well as the vehicle we bought. We honestly didn't feel like we were food for a vulture. We will no longer deal with the dodge dealer in greenville. Instead we will go the extra miles to go see this place! Thank you Chris for representing Courtesy dodge the way u do! A+++++ Psst look for my rating for the one in greenville. It will be very lengthy. Courtesy Dodge.......Chris is very very customer friendly, BEST OF ALL HE CONNECTED WITH US ON WHAT WE WANTED! THANKS AGAIN!

jeeps_ahoy

8/26/2011 9:22:57 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Sweeris

My Review of Courtesy Chrysler Jeep Dodge:
Jeff got us a great price on a quality vehicle. As we live 250 miles away, he communicated with us over the phone and when we got there, everything was just as he had promised.

lylebeatty

8/25/2011 1:09:33 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Sweeris

My Review of Courtesy Chrysler Jeep Dodge:
Jeff wa great!! He was a no non sense kind of sales person. Straight to the point about what he could and could not do for me. I did not spend a lot of time at the dealership. I was out the door and in my new Jeep in no time. Love my Jeep, Thanks Jeff.

squanto

8/23/2011 9:18:07 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
Doug did an excellent job. He wasn't pushy but gave us the facts about the car we were looking at. He was very friendly and knowledgable. He made sure we felt comfortable with Courtsey as well. I would definetly recommend Doug and Courtsey.

bacurrier72

8/18/2011 7:41:07 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris and everyone else that we worked with in purchasing our 2006 Dodge caravan were great! Chris steered us toward exactly what we were looking for and we felt very comfortable in dealing with him!

Mat Emerick

8/16/2011 3:00:49 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
I was very pleased with the proffessionalism, quality, and friendliness of the staff at Courtesy Dodge. I would recommend anyone buy a used or new car from Courtesy Dodge.

jdykstra

8/15/2011 5:49:28 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Del Contreras

My Review of Courtesy Chrysler Jeep Dodge:
We needed to buy a van,as our's was in an accident. Del helped us out,we needed to keep to our budget. He got us a great deal, we are very happy with our new van!Thanks Dell

donnaraymond

8/15/2011 10:07:18 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
Great experience, my wife and I bought an 08 Jeep Liberty, I've never been happier with my dealership experience. If you want to buy for a great price and great pre owned vehicle, give this dealership a try. Thanks Bill for being a no pressure sales person.

brent0035

8/11/2011 10:47:18 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
This was the most pleasant car-buying experience I have ever had. No pressure, comfortable setting and professional conduct. There was an expansive selection covering a wide price range. It was easy to find the car that fit my needs and budget. I showed up on Saturday and browsed the lot. Bob Krueger came out after a few minutes and answered some questions for me. I left with his business card and refreshingly there was no attempt at a high-pressure sales pitch. I had visited over 20 car lots that week and Courtesy's selections were the cleanest and most reasonably priced that I found.

I returned Monday for a test drive and finalized my decision. The price negotiation was open and honest. I showed Bob my research and he told me their pricing philosophy which was also prominently displayed on the wall. We were quickly able to agree on a price that was fair to both parties. The sale and registration took place efficiently on their premises and I was out the door in record time.

It has been 4 days and I have no remorse. I know that I received a good vehicle at a good price and genuinely enjoyed the experience. I highly recommend Courtesy Chrysler and especially Bob. I give them 5 stars across the board.

Jameszimm

8/9/2011 1:29:45 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
Linda is awesome! She was really focused on the customer experience and making sure we were comfortable with the purchase. It was so refreshing to have a salesperson that really felt like they were on your side. She made the process an absolute breeze and is so patient for indecisive buyers! Most of all, she knew her stuff. It was refreshing to sit in a car and have someone explain everything without reading it off of a computer screen. We will go back to this dealership to work with Linda for our next purchase! Thank you Linda for everything! K&Z

Jacobski

8/8/2011 4:19:09 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Yovitch

My Review of Courtesy Chrysler Jeep Dodge:
My experience at Courtsey Dodge was great. I was looking for a newer used vehicle & David Yovich was very helpful in my selection. I would definitel recommend this dealership to my family & friends. My son & his wife will be looking for a newer used car & are going to see David at Courtsey for this because of my good experience.
The Supervisor of the Used Car dept. introduced himself as did others & thanked me for my business.

mcdonaldm

8/6/2011 12:01:08 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Baumgard

My Review of Courtesy Chrysler Jeep Dodge:
We could not have ask for a nicer sales person, Scott knew what he was doing, helped us all the way around finding and getting us the van we wanted. Answered our many questions and was very helpful showing us how everything worked on the van, we left feeling like we had made the right choice of dealerships. Will recommend Scott very highly.

Harley56

8/2/2011 12:41:33 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
My wife and I came to Courtesy to look at minivans for our growing family. Linda was very friendly and helpful as she demonstrated the features of some of the models available. We already had a model in mind, and she helped us in finding all the variations available on the lot or on order, and the pros and cons of each option. Price was the biggest factor in our decision, as we already had one car payment to make, but we got a good trade-in on our Neon for the van, and the features available were very good for the price we paid. Linda was very aware of our needs, as she brought the van up for a test-drive and made sure the air conditioning was running for a while before we went out, as it was a hot day and my wife is pregnant. I found this a very welcome observation, and was very appreciative.
In addition to the friendly interactions we had with Linda and her manager, neither lost their professionalism at any time. They both saw the value of our time and were true to their dealership name: Courtesy.

epyonmk3

8/3/2011 8:16:12 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople

My Review of Courtesy Chrysler Jeep Dodge:
My wife and I were in need of a new mini-van after driving our previous one for nine years. Courtesy's salesman, Matt Hoople, invited us in for a visit right after my initial phone call and listened to what our specific needs--including price range--were in a new vehicle. We found Matt to be very experienced and knowledgable--he has sold cars for Courtesy now for 15 years. We also found him to be very educational, thorough, and tireless! His immediate mission was to find us a later-version used minivan that would satisfy two "fussy and picky" buyers who also happen to be sales people as well. Matt is also a "low-pressure" salesman which made him even more pleasant to deal with. I would highly recommend him and Courtesy Dodge to anyone in the market for a used and new vehicle.

jimmywhite

8/2/2011 12:41:33 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
My wife and I came to Courtesy to look at minivans for our growing family. Linda was very friendly and helpful as she demonstrated the features of some of the models available. We already had a model in mind, and she helped us in finding all the variations available on the lot or on order, and the pros and cons of each option. Price was the biggest factor in our decision, as we already had one car payment to make, but we got a good trade-in on our Neon for the van, and the features available were very good for the price we paid. Linda was very aware of our needs, as she brought the van up for a test-drive and made sure the air conditioning was running for a while before we went out, as it was a hot day and my wife is pregnant. I found this a very welcome observation, and was very appreciative.
In addition to the friendly interactions we had with Linda and her manager, neither lost their professionalism at any time. They both saw the value of our time and were true to their dealership name: Courtesy.

epyonmk3

8/1/2011 2:10:15 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: N/A
Price: N/A
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
I was very pleased that the people at this dealership treated me likean adult. I didn't get this feeling the last time I went to a dealer. I liked that I was asked how I would liked to be treated (hands on or independant). I was told they really wanted my business and I felt that. The entire staff was friendly and made me feel like I just joined a family and that our relationship wasn't over once I bought the car.

rcolemang

8/1/2011 10:16:02 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
I purchased a used car last weekend and Scott Sykes was my sales person. He was very friendly and willing to work with me on the car that I really wanted instead of trying to push or persuade me into buying something else in a lower price range. He even beat the pre-approved loan I had!Although he is not a Michigan State fan, Scott was great! I never felt like he was pushy or rushing me to make a decision and that is very important when purchasing a car. I would definately recommend to friends and family!

LoraW

7/31/2011 8:22:43 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
We just love our new 2011 Town and Country. We worked with Linda over the course of a month, she was so patient and helpful as we made our decisions. We wanted just the right interior color and also wanted to wait till there was a good sale. We have purchased several cars and vans from Courtesy and Highland for over the past twelve years and have never been dissapointed. We enjoy the new waiting lounge and coffee and cookies or cold drinks while waiting for service on our cars. The new delivery show room is the bomb, we felt like V.I.P's as Linda showed us all the bells and whistles on our new car. From beginning to end she made this purchase of a new vehicle the best experience we've ever had.

femoore

7/31/2011 1:59:04 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge:
We have been talking about buying a used Dodge Charger for awhile. We saw a 2010 on the Courtesy Dodge website. Went in and talked to Bill, took it for a test drive, loved it and now own it. Bill was very friendly and most importantly, did not pressure us at all. We would definately recommend Bill Beger and Courtesy Chrysler Jeep Dodge to anyone.

jabriggs

7/28/2011 4:57:10 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Palmeri

My Review of Courtesy Chrysler Jeep Dodge:
I went to have my brakes repaired. The dealer was very helpful, courtesy, quick, and the cost of the service was extremely reasonable. I have taken my car to Courtesy in the past and they have always done excellent work. Thank you.

slej

7/28/2011 11:14:37 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
We were looking for a Dodge Journey and just by chance visited Courtesy Dodge and got Linda for a salesperson. The whole experience was very pleasant and we walked away with exactly what we wanted. We had visited two other Dodge dealers and the price at Courtesy was the best. We were very impressed with the whole process.

Doris Cwiakala

7/27/2011 11:24:44 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
We got a flier in the mail with an unbelievable offer on our used Grand Caravan. We decided to go in and check it out, expecting it to be bogus. They actually came very close to the amount on the card. We had some depreciation due to higher mileage but got a great price for our trade in. They helped us find financing at a great rate. They let us take the new van for a test drive to get some lunch during the long paperwork processing time. It was the smoothest purchase I've ever experienced. The new Caravans are really improved.

mikiejon

7/26/2011 10:26:58 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
Al Brwon Jr. and the other employees in the service department that I have dealt with have always been professional, friendly, and NOT pushy. They have never given me the impression of being misleading. In fact, I now bring not only my Jeep and Dodge here, but my Trans Am because THAT dealer tried convincing me I needed brakes that I did not. Al Brown and the Dodge-Jeep team, from Tim Walters (my repeat-sales salesman)to Mr. Brown have always struck me as trustworthy

deboas

7/25/2011 7:59:48 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
This is the fifth car/van we have purchased from Bob Krueger and every one has been a great experience. He has always taken the time to listen to what we are looking for and finding it. We have no problem driving from Lansing to Grand Rapids to receive this kind of service. Even pricing has been easy, with no undue pressure and gentle suggestions being the rule. Any follow-up service or questions have been dealt with on a fair and timely basis. We will hate to see him retire! Working with other people at Courtesy has gone well also.

prvalone

7/23/2011 11:23:22 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Beger

My Review of Courtesy Chrysler Jeep Dodge;
Have purchased several previously owned autos from Courtesy thru Bill Beger. Two in the last year. The latest one, a 2001 Acura TL 3.2. There seems to be an issue with the transmission that they will be addressing in the near future. The car has a 3 month, 3000 limited warranty that should cover the issue. Having had excellent sales service from Bill and his associates, we are hopeful that will not hit any snags in getting this unfortunate issue corrected. We will see. I thank Courtesy for the great job they've done so far and am hopeful the the same will apply to this current issue.

rouseh

7/20/2011 12:16:00 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0
Overall Experience: 5.0
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga, Mark Macauley

My Review of Courtesy Chrysler Jeep Dodge:
Overall, very happy with the sales process in the purchase of our 2011 Chrysler Town & Country. We visited Toyota, Honda, and another Chrysler dealership, and we felt the sales process at this dealership was "hands down" the best sales experience.

todd7251

7/13/2011 11:37:20 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris and the entire staff at Courtesy was extremely helpful to make sure I was satisfied with my vehicle before and after the purchase. When a problem arose shortly after the sale, they were quick to respond and remedy the situation without giving me a hassle or runaround. I'm very satisfied with my purchase and would recommend Chris and Courtesy to anyone looking for their next vehicle.

Thanks for the great experience!

MattShanahan

7/19/2011 9:14:49 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
Great dealership! Very impressed with the friendliness and knowledge of the staff! Linda Huizinga is the best! She was very knowledgeable and went the extra mile to make sure we had exactly what we wanted at the price we could afford! I work in the beauty industry and she even cancelled her hair appointment and birthday dinner for her husband to stay late and help us figure out what we wanted. To me that says that she loves what she does and is committed to her customers! I would recommend Linda Huizinga and this dealership to everyone!

bcolby20

7/16/2011 10:48:11 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris was very helpful with finding me the best buy. He showed me a number of cars, and made me feel comfortable withy purchase. I would recommend him to anyone looking to purchase a car!

Khuizinga

7/16/2011 8:45:16 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
The saleman and Jim the finance guy went above and beyond for me. They spent hours trying to get me financed. Hours and hours later I owned a 2011 car. I really appreciated all the extra help. The customer service including the lady answering phones and the service department were helpful as well.

rmcurtiss

7/14/2011 1:43:19 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris was very helpful and understanding of our needs. We came looking for a mini van and drove off with one. We are loving our new car & it always stocked with food for the food pantry, the reason why we bought it. It's exactly what we were looking for. Thanks Chris for all of your help & I know that if we have any questions, we can just give you a call.

Waverly Knight

7/13/2011 9:35:08 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Huizinga

My Review of Courtesy Chrysler Jeep Dodge:
We have given this rating because they met and exceeded all of our expectation. My wife and I left there dealership very pleased and are pleased to have there name on our vehicle. We have purchased other vehicles from other local dealerships in the area and where not pleased, so we do have a basis for comparison. We would definatly recommend Courtesy Chrysler Jeep Dodge and Linda to our friends.

jbuckmaster

7/13/2011 12:10:55 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
I worked with Chris in the sales department to get a used vehicle in a bit of a hurry. He was very friendly and helpful, and I did not feel any pressure to buy from him. He made sure I was getting a vehicle that I could afford and that was good for my lifestyle. He even shopped around quite a bit to get me the best financing. I love my car! I will be going back to him for every vehicle purchase I make from now on, and recommending him to all my family and friends.

arc1

7/13/2011 11:56:09 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
So fast! Went for an oil change and general maintenance check after work. Dropped off the vehicle, went in their waiting room, played a game of solitaire in their internet cafe, ate 2 yummy cookies and a bottle of water (complimentary), sat down to watch TV and read a magazine...and it was done! I was really hoping to read the magazine!!! Ohe well, next time I will do that first.

Worty73

7/13/2011 11:41:15 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 4.0
Price: 4.0
Overall Score: 4.6

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
My dealer, Chris, was great! He would get all 5's. When I got home and really looked it over, I noticed though that the detail job on my vehicle was not great, rather good. There was spatter of a brown substance (pop?) on the ceiling and the scratches on the body that were supposed to be buffed out have reappeared. The carpeting inside also had some stains which did not come out. Also, the black plastic on the back tailgate/bumper is coming up. I realize I purchased a used vehicle, but had I realized the stains and scratches would still be there, I may have chosen a different vehicle or asked for a lower price. Also, out of courtesy, it would have been nice to leave with a full tank of gas.

Worty73

7/13/2011 10:02:12 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
My sales person was Chris Schutz, he was very Honest, and easy to work with. Made us feel very comfortable making a deal. Never experienced, such honesty at a used car dealership.

anitalkmi

7/12/2011 9:25:17 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Courtesy Chrysler Jeep Dodge:
Very happy with Bill and Courtesy Dodge, the car we purchased has been great and it was a very good experience dealing with them. No problems, no suprises.

hudmi

7/12/2011 8:44:55 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Chris was very knowledgable and friendly of the product. He was accommodating in every aspect of this transaction including required touch-up of a scratch when we were taking delivery of the vehicle. He immediately arranged to have it professionally repaired and completed the work in a very timely and professional manner. I would highly recommend to others a visitation to Courtesy Chrysler. I trust any future needs will be provided by them as well. It has been a pleasure working with Chris.

nmorren

7/11/2011 10:01:31 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
I worked with Chris Schutz, he was very helpful and worked with me every step of the way. Chris constantly tried to take care of me, and in the end got me the truck I wanted at a very decent price. I loved working with the guys at the dealership and definitely suggest it to anyone looking for a Used Vehicle.

JasonX_MilSpec56

7/11/2011 8:33:14 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
This is the second used vehicle I've purchased through Courtesy. Both times I've dealt with salesman Bob Krueger. I'm very pleased with my experience. Their staff is friendly, courteous and go the extra mile to make sure you are satisfied. I would highly recommend this dealership and salesman Bob Krueger to anyone looking for a new or used vehicle.

earthmama

7/11/2011 4:37:08 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
Found the right van I was looking for at the best price I could find within a 200 mile radius. Chris Schutz was a great person to work with and was very helpful in me purchasing my vehicle.

Ccook

7/10/2011 12:29:42 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Baumgard

My Review of Courtesy Chrysler Jeep Dodge:
Scott was very friendly and informative about the features of the vehicles we had questions about. Unlike some salespeople we have dealt with in the past, Scott made us feel at ease and didn't pressure us. This was our first time at Courtesy and I am sure that we will return.

JSteele3030

7/8/2011 10:38:30 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
Bob Krueger does an excellent job finding the car to meet his customer needs. He ensures that the best car is given to his customer based on the financial capabilities and personal interest! Thank you!

edurkee10

6/25/2011 2:25:24 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown, Rob Grabill

My Review of Courtesy Chrysler Jeep Dodge:
We are always happy with both of these service advisor. Al is always pleasant and eager to help us, always has a smile on, like today Rob was busy and ask us to see Al for our oil changes and check up, Al was more than happy to help us. Rob, we always call him for all our needs and questions, if he does not have an answer he finds ones. My husband will only deal with Rob, he will call just to make sure Rob is there, he has went once when Rob was not there, and the service advisor was rude, after that time we will only go when Rob is there. When we have had issues, Rob will get the problems solve. Good job to both the these service advisors.
Over all I feel Courtesy Dodge has done us right, we both two new vehicle two years ago and we have been very satisify with everyone there. We travel round trip around 80 miles for service. thanks again, keep up the good work. And if any one want the best service advisor; Seek Rob and Al.

Thanks
Cathy and Henry Felder
Nashville

egdod

6/23/2011 7:04:34 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Courtesy Chrysler Jeep Dodge:
Brought my vehicle in for A/C repair. Problem wasn't found on first trip, but they added dye and on my return visit the leak was found. Service advisor was friendly and easy to work with. Very flexible with my schedule. Love the shuttle service they offer. Was able to use them so I wouldn't have to stay at the dealership while they repaired my vehicle. The service advisor called me as soon as the repair was done. Everyone I encountered in the service department was professional and friendly. Would recommend this service department to others.

TracyAnnP

6/22/2011 6:14:23 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
Went in for an oil change, got in right away, was told how long it would take and it actually was less. Loved the prompt service! Thanks!

Dodge07

6/20/2011 9:00:11 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: N/A
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
This was a wonderful visit I was very pleased with the service and I would recommend this dealership to my family and friends. Al Brown is one of your best workers.

Jerry Nelson

6/17/2011 8:00:55 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodgee:
I found my service stop at Courtesy Chrysler/Jeep/Dodge to be friendly, thorough, and efficiently performed. In a day and age in which service at many businesses is impersonal and questionably complete, it is refreshing to experience a service department where it is quite the opposite!

janicho50

6/17/2011 12:48:46 PM
Customer Service: N/A
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
Doug was a very helpful salesman. There was never any pressure from him. He worked hard to get us what we wanted for our trade-in and the final price of our new Jeep.

Buchanan

6/17/2011 10:08:29 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Courtesy Chrysler Jeep Dodge:
Everyone was friendly,professional and helpful from the minute I pulled in the lot. I had very specific needs in a new (used) vehicle and also time constraints that required me to leave and return to the lot a few hours later the same day (a Saturday besides). Vehicles that met my requirements were very quickly identified to me. Once I made a selection, I left and returned several hours later to all of the paperwork completed and the auto detailed and ready to go. I don't think I was there more than an hour total, and drove my new vehicle off the lot that day! I actually enjoyed the experience, which I have never done purchasing a vehicle before. Would definately return in the future, and reccomend to others.

Justin8170

6/17/2011 8:23:39 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
Great and fast service. The service was very friendly. I had my two young boys with me and was worried it would take a long time, but they were done before I knew it and even did a few extra things for free. I would highly recommend.

tlruffer

6/16/2011 12:57:05 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
they always treat me well when I come in
and i never have any issues with the workers, they are straight forward and to the point

choezee

6/15/2011 9:19:24 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Hoople, Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
Bob and Matt went above-and-beyond to ensure that we were happy with our vehicle purchase. Pleasant to work with, open and honest. I would definitely recommend these salesmen at Courtesy Dodge.

SWesthouse

6/12/2011 1:30:50 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Del Contreras

My Review of Courtesy Chrysler Jeep Dodge:
I stopped on a rainy morning just to look at a Jeep Wrangler that I saw as I was going past. I was surprised at how quickly a salesman came out in the rain to greet me. When I said this wasn't exactly what we were looking for, he told me about another vehicle they had that wasn't currently on the lot, but suggested I check out the dealership website to view it. I did. I returned. I test drove the Jeep. My husband and I are now driving around in our newest "toy"--a 2010, bright red Jeep Wrangler! Thanks Del!

ksemelander

6/7/2011 2:56:29 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0


Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
From my first visit, my Salesman identified what type of vehicle would be a good fit based upon price and size. Because I lease my vehicles, I was able to lease a new Chrysler 200 for a payment lower then my previous lease. After the test drive, no other vehicle provided the features and comfort of the Chrysler. I had formerly driven GM cars. So far, I am nothing but happy with my experience and have made referrals to family and friends. Thanks to Bob and the others who worked diligently to create this extremely positive experience, and to Chrysler for designing such a nice car.

vandercs

6/4/2011 1:55:04 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
very friendly and i got a nice cold beverage on a hot day he didnt give up on me we kept trying until we made it work i like to thank everyone there who made it possible i would highly recommend thank you chris he should get a bonus (hint hint) :-)

cassandra134

6/3/2011 3:06:43 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
There is only one word I would use to describe Scott Sykes, is WOW. This gentleman went above and beyond to make my family and I feel comfortable. He explain everything in detail regarding the vehicle we purchased and the most important thing is that we didn't feel overwhelmed. I fully believe if their were more Scott Sykes in every car dealer place, then their would be more vehicles leaving the lots and more happy customers.

karismafields

6/3/2011 1:04:36 PM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Schutz

My Review of Courtesy Chrysler Jeep Dodge:
We were looking for a used low mileage vehicle. Chris found what we were looking for and it is history. We have driven the vehicle about 2000 miles and are very pleased. During the process Chris explained everything thoroughly and answered all of our questions.

croton5809

6/2/2011 4:56:26 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Baumgard

My Review of Courtesy Chrysler Jeep Dodge:
I had been shopping for a new car but was unable to decide on exactly what I wanted. When I stopped in to the dealership Scott helped me right away. He was helpful and knowledgable about all of the cars. He listened to what I wanted and was able to help me pick out the perfect car for me. I love my new Jeep and would recommend him and Courtesy to all of my friends!

snowbunny5

6/2/2011 1:26:53 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
I walked in wanting to buy a mini-van since my current vehicle was not fitting my needs. Within 36 hours, the deal was signed, sealed and delivered. I have NEVER purchased a car that fast in my life! I cannot say enough about Bob Krueger who listened to my needs and got the job done. Thank you Bob! I love, love, LOVE my mini-van!!

maija

6/2/2011 7:48:34 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Krueger

My Review of Courtesy Chrysler Jeep Dodge:
I needed to find financing and a car quickly. I called Bob to have him check and see if I could qualify.
Within a few hours he had found me the financing I needed, and a car that I was very interested in.
The next day I had my new used car! Very Thankful.

durkeem

6/1/2011 8:44:14 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Courtesy Chrysler Jeep Dodge:
Brian Spendow did an excellent job of explaining all our options and gave us a great deal. He was patient and listened to what are needs were. We have other family members who have bought from Courtesy Dodge in the past and they had excellent customer service when it was needed.

rocketman1234

5/27/2011 4:04:30 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Courtesy Chrysler Jeep Dodge:
We went in to buy a used car, we were just shopping. Bill was very friendly and did not come across pushy. He took time to find out what we were really interested in, and helped us find the perfect car. I took it for a test drive, and was very pleased. He was patient with the questions and answered them all very well. He worked hard to give us the very best deal. The whole transaction was very smooth, and easy. We would definitely recommend Courtesy Dodge to friends..and particularly Bill Beger.

bigbasswalter

5/27/2011 8:16:34 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0


I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
Great experience. Scott went above and beyond to help get me the perfect car. Staff was friendly and courteous. More than fair value for my trade and great price for my vehicle. This is the second car I have purchased from Scott and he always does an outstanding job! Great place to buy a vehicle.

Mike Ahern

MikeAhern12

5/26/2011 4:15:17 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
Extensive auto selection and very fair prices. Excellent buying experience. Mr. Sykes was great to work with - open and honest, accomodating, really into customer service. We used the power of the internet and many dealership visits to determine that Courtesy gave us the best value for the price paid. Nice service department assistance too. A very clean and pleasant environment. Will be back there for our service needs and when we search for our next vehicle.

gwicker

5/20/2011 4:23:52 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sykes

My Review of Courtesy Chrysler Jeep Dodge:
COURTESY DODGE IS AWESOME - THE STAFF THERE WAS KIND, CARING, COURTIOUS, FUN AND THEY EXTEND/PUT THIER ALL INTO FINDING YOU THE BEST FINACE OR DEAL FOR YOUR NEW AUTOMOBILE ( MY SALES PERSON WAS SCOTT SYKES) COOL AND AN AWESOME GUY TO WORK WITH. THANKS SCOTT!! TO GET YOUR AUTOMOBILE SERVICE THERE IS EXCELLENT - THE BODY SHOP IS EXCELLENT. I THINK ALL THE STAFF THERE IS VERY PROFESSIONAL AND RESPECTABLE PEOPLE IN A WORK FORCE. THANKS TO EVERYONE WHO HAS HELPED ME WITH MY EVERY NEEDS!!!.


WHAT A GREAT STAFF

OLAMAE

5/18/2011 10:55:38 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
I have been bringing my vehicle in for service whenever the need arises from the beginning. I have done so because the service has always been phenomenal, Al is great!, the pricing seems good, but I appreciate the honesty and friendly nature the most of the customer service reps.

tlascari

5/11/2011 4:23:13 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Grabill

My Review of Courtesy Chrysler Jeep Dodge:
I called with a lock problem on my minivan. I was given a day to bring it in. Rob gave me an estiment and time frame of the repair. He was right on the money and had
me out the door in good time. My lock problem was fixed and all was good. I have dealt with Rob before and I know i can rely on him helping me. He is always friendly and i feel he will take care of me as a customer. It is nice to be able to trust someone at my dealership to handle my car issues. I am always treated with a friendly smile and attitude from Rob or Al. I would recommend them to others.

mrupinski

5/11/2011 8:02:22 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: N/A
Overall Score: 5.0

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al Brown

My Review of Courtesy Chrysler Jeep Dodge:
This was the fastest oil change I have ever had!! It was less than ten minutes. I barely had enough time to finish my cookies and just started my coffee. They also fixed my tail light. I have been to many dealerships in many states and this is by far my favorite Good work!

esova04

5/8/2011 11:25:14 AM
Customer Service: 5.0
Quality of Work: N/A
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 4.0
Overall Score: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
We walked into the dealership wanting to just look at new vehicles and get an idea at how much we were looking at when we decided to purchase a new vehicle, but the staff at courtesy made my wife and I feel comfortable and not pressured at all, they even let us take a vehicle home over the weekend to try. Needless to say, my wife fell in love with the Jeep Patriot we brought home and Monday morning we bought that Patriot! We could not be happier and will come back again for our next new vehicle.

Russ Rawn

5/4/2011 11:51:28 AM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank

My Review of Courtesy Chrysler Jeep Dodge:
I have purchased my last 6 vehicles through Courtesy Chrysler and have a very tough time looking elsewhere! Doug Shank is a very courteous, easy going and thorough Salesman. His attention detail is very impressive. It is very difficult to find a dealership that you can build a relationship with that lasts in todays world and a Salesman as well. I have looked elsewhere to compare pricing and inventory, but always end up at Courtesy Chrysler as they(Doug) goes the extra mile to get me what I want and need. The Service Department is very responsive and quick.

tdeller

4/16/2011 12:51:57 PM
Customer Service: 5.0
Quality of Work: 5.0
Friendliness: 5.0 
Overall Experience: 5.0 
Price: 5.0
Overall Score: 5.0

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Shank, Tom Williams

My Review of Courtesy Chrysler Jeep Dodge:
I walked in after having many troubles with used cars, so I wanted to try buying new. When I arrived I was pleasantly greeted, and they asked what I was looking to buy. The fact they wanted to help me buy what I wanted instead of trying to talk me into something else was amazing given most dealership just want to talk you into the high price tag car! They helped me locate the model of car, highlighted the options and differences in a straight forward manner. The financing advisor crunched the numbers to find out if leasing or buying was more what I wanted. Again cleared stated the pros and cons of both options, and let me decide without any pressure. If I had known the easy of buying from them years ago I would have never went elsewhere.

Mike-C